Wasp Attack

All Technicians receive at least five weeks’ training before being allowed to carry out service work unsupervised for contract customers. Each week they have to pass a written test and at the end of their training they must attain over 70% in a final exam. We have sometimes employed staff from other pest control companies but have found it necessary to still give them the full amount of training to reach our standards. Training never stops. We hold monthly team meetings and our managers spend at least eight full days a year accompanying every individual member of staff. Within twelve months every new member of staff are sent on a one week long residential course run by the British Pest Control Association (BPCA). Our longer serving members of staff are sent on a refresher course or specialist course at least every two years.

We are one of the very few pest control companies to be a full member of PROMPT, a scheme run by BASIS, that requires every member of our service staff to attain 20 CPD points (Continuing Professional Development points) every year. Only companies fully committed to training are able to attain this many points for every member of staff, year in and year out

As far as we know, we are the only medium to large pest control company to pay bonuses to technicians every month based on the quality of their work. This means that our managers must go out and inspect every technician’s work, at random, on a regular basis. Quality Assurance checks are primarily used to help develop the technician and motivate them. However, these inspections also ensure that we discover faults in our service before the customer. The result is that our service team take pride in their work, stay with the company and their moral remains high.

Our office is fully ‘manned’ by our trained staff between 09.00 and 17.30 Monday to Friday. Outside of these hours the phones are diverted to experienced technicians seven days a week, including bank holidays. Our response time is therefore much quicker than most companies. For further information please see our website at www.pestcontrolservices.co.uk.